First Break all the rules: what the world’s greatest managers do differently
By Marcus Buckingham and Curt Coffman
New York: Simon Schuster, 1999
Open Library https://openlibrary.org/search?q=first+break+all+the+rules no eBook available
This is an exceptionally well researched book from two authors with a background in the Gallup organisation. It derives from extensive surveying carried out across disciplines and organisations seeking to establish what effective managers and leaders do differently from their (less effective) peers.
The crux of their research shows a direct correlation between the experience, behaviours and attitude of front-line managers and leaders and the retention of talent – “people leave managers, not companies.” First Break all the Rules explores, step-by-step, how effective managers and leaders break away from conventional wisdom when it comes to selecting, setting expectations, motivating and developing their staff.
A highly practical book that highlights the importance of effective front-line management and leadership.